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Order Pick-Up

Orders can be signed for at our drive thru window and picked up at the rear of the lumberyard.

Local Delivery

We off local delivery for a modest fee to the Greater New Orleans area as well as to the Northshore.

Each order is delivered the same day it is placed, subject to in-house stock. All orders are delivered from our warehouse in Metairie, LA.

Delivery charges will be added to the order at checkout and may be subject to additional fees such as residential delivery, lift gate service, COD fees, oversize shipment, reconsignment, metro delivery and other fees.

Freight Service

We are happy to arrange freight service for customers outside of our delivery area. Freight service is additional and typically starts at $100.00. Please contact us for a freight quote.


Returns

Prior to returning material for any reason you must contact us immediately at (504) 837-3300. An RMA number (Return Material Authorization number) is required for all returns. Returns unaccompanied by an RMA cannot be accepted.

For prompt credit processing, please put the RMA number on the packaging. Stock items ordered in error may be returned freight prepaid for credit within 10 days subject to a 20% restocking fee or $20 minimum.

We will be pleased to issue an in-store credit upon Sequoia Outdoor Supply's inspection and approval. Special ordered items cannot be returned. Returns over 10 days from invoice date will not be accepted. Please have your invoice or order number on hand when calling.

Note: Any product cut, drilled, painted, or altered in any way by the customer is non-returnable.

Back Orders

Items that are out of stock will be automatically back ordered and fulfilled as soon as they are available. Any unwanted back orders should be cancelled immediately.


Privacy Policy

Thank you for visiting our website. Sequoia Outdoor Supply recognizes the importance of protecting the privacy of all information provided by users of our web services and all of our customers.

This privacy policy tells you how we use personal information collected on this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy.

Collection of Information

We collect personally identifiable information, like names, postal addresses, e-mail addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Our server automatically records information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

Use of "Cookies"

Cookies are small text files placed on your hard drive by a Web site when you visit. These files identify your computer and record your preferences and other data about your visit so that, when you return to the site, the site knows who you are and can personalize your visit. In general, we use cookies to collect information so that we can determine how to improve the Site by seeing which areas, features and products are most popular; to personalize the Site, make recommendations based on content you have liked in the past, and otherwise to improve the overall site experience; and to complete transactions you have requested. In the event we permit third parties to advertise on our Site, advertisers that serve ads on our Site may also use their own cookies. Such outside cookies are governed by the privacy policies of the entities placing the ads, and are not subject to this Policy.

Most browsers automatically accept cookies as the default setting. You should be able to modify the setting of your browser to reject cookies or to prompt you before accepting a cookie from the sites you visit by editing browser options. If you decide not to accept our cookies, you will still be able to access those parts of our site available to the general public, but you may not be able to use some of the site's features or services and you may have a less satisfactory experience.

As technology advances and cookies provide more functionality, we expect to utilize them in different offerings in different ways. As we do so, this Policy will be updated to provide you with more information.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

We do not share our customers' information with third-parties to allow them to independently solicit you or your personal information for their products or services.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Online Purchases

When you place an order online we need to know your name, billing address, telephone number, e-mail address, and credit card information to process your order. Your credit card information will be used only as needed to process your transaction.

Children Thirteen and Under

In compliance with the COPPA Act, Sequoia Outdoor Supply does not knowingly, directly or passively, collect information from children under the age of 13. If we create offers and products that make it appropriate to collect information from children under the age of 13, we will notify you of the change in this Policy. We also will ask a parent to confirm his/her consent in advance of any collection, use or disclosure of that information.

Notification of Changes

If we change our privacy policy, we will post those changes on this page so our users are aware of what information we collect, how we use it and under which circumstances, if any, we disclose it. Users should check this policy frequently to keep abreast of any changes.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below.